Privacy Policy

1. Introduction & Scope

This Privacy Policy describes how Buck Hill Equestrian LLC, a New Jersey limited liability company, doing business as RingTime(“RingTime,” “we,” “us,” or “our”), collects, uses, and shares information when you visit ring-time.com, use the RingTime mobile application (iOS and Android), or interact with the RingTime Live web platform and related services (collectively, the “Service”).

We are the “controller” of personal information collected through the Service for purposes of the EU and UK General Data Protection Regulation, and we are the “business” for purposes of the California Consumer Privacy Act and similar US state privacy laws.

2. Information We Collect

We collect the following categories of personal information:

• Identifiers and account information. Name, email address, password, optional phone number, and your role within the Service (e.g., trainer, rider/owner, staff).
• Equestrian identifiers. Federation membership numbers (such as a USEF number), if you choose to provide them.
• Profile content. Profile photos you upload.
• Contact and support communications. The name, email address, message content, and originating page when you submit a contact form, and the content of any other email or message you send us.
• Device and usage information. Browser type, operating system, device type, language, time zone, IP address, the pages you view, the links you click, the referring URL, and similar technical information collected automatically when you use the Service.
• Performance and diagnostic information. Performance metrics and error reports generated when you use the Service.
• Location information. See Section 3.
• Payment information. When you purchase a subscription, payment details are collected and processed by our payment processor. We do not store your card number or full payment credentials. We do store payment-account identifiers (such as a customer ID and subscription ID issued by our payment processor) needed to manage your subscription.
• Information from other sources. Publicly available equestrian show schedules, entries, and results from show-management platforms, and aggregate, non-identifying information that app-store platforms make available to us about installs and crashes.

USEF membership verification. If you provide your USEF member number, we query the United States Equestrian Federation (USEF) API to verify membership and retrieve your federation profile. The information returned can include your date of birth, phone number, email address, and country of origin. This information is stored in your RingTime account record.

Information about non-account holders. We also process information about individuals who do not have a RingTime account, including riders, owners, and other participants whose names, horses, and competition results appear in publicly available show data and federation records that we ingest. If you are such a person and want to know what information we hold about you, contact us at the address in Section 14.

3. Location Information

The website does not request or use your precise location. Location is collected only through the RingTime mobile app, only with your permission, and only for show-related features.

• Foreground location. When you grant location permission and are actively using the app, we may collect your precise location to provide location-based features such as determining whether you are at a show venue.
• Background location. With your separate, explicit consent, we may use background location to detect when you arrive at or depart from supported show venues. Arrival and departure events at supported show venues are recorded server-side, not computed only on your device, so we maintain a record of these events in our systems. Background location is used solely for venue-related features.

You may revoke location permissions at any time through your device settings or within the app.

4. How We Use Your Information

We use the information described above to:

• Provide, operate, maintain, and improve the Service.
• Create and authenticate your account, send transactional communications (such as account verification, password resets, and show alerts you subscribe to), and process subscription payments.
• Respond to your inquiries and support requests.
• Monitor and analyze use of the Service so we can improve it.
• Detect, prevent, and address security incidents, fraud, abuse, errors, and other technical issues.
• Comply with applicable law and enforce our Terms of Use.
• Establish, exercise, or defend legal claims.

5. Cookies & Consent

We use cookies and similar technologies (including browser local storage) to operate the website, remember your preferences, understand how the site is used, and measure performance. Cookies fall into the categories Necessary (always active), Analytics, Performance, and Marketing.

On your first visit you are shown a cookie banner and may accept all, reject all, or customize your choices. You can review or change your selections at any time by clicking Cookie preferences in the website footer.

Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a valid opt-out of the sale or sharing of personal information and of non-essential tracking, as required by the California Consumer Privacy Act and equivalent state laws.

Withdrawing consent stops the loading of new cookies in the affected category but does not, by itself, delete information we collected before you withdrew consent. To request deletion of previously collected information, see Section 10.

6. Service Providers

We use a limited number of third-party service providers that act on our behalf under written agreements (or, in the case of payment processors, as independent controllers for the limited purpose of processing payments). These providers fall into the following categories:

• Hosting and infrastructure providers that operate the servers, networks, and storage on which the Service runs.
• Analytics provider that helps us understand how the Service is used.
• Performance monitoring provider that measures the speed and responsiveness of the Service.
• Error monitoring provider that captures application errors so we can fix them.
• Bot-protection provider that helps us distinguish humans from automated abuse on form submissions.
• Email delivery provider that sends transactional emails such as confirmations and replies.
• Payment processor and subscription management provider that handle payments and subscription state for the mobile app and any web payments.
• App store platforms (Apple App Store and Google Play) for distribution and in-app purchases of the mobile app.
• Push notification delivery. Push notifications are delivered to your device through Apple Push Notification service (Apple) and Firebase Cloud Messaging (Google). These services receive your device push token and the notification content needed to deliver alerts to your device.

7. How We Share Your Information

• Service providers. We share information with the categories of providers described in Section 6, for the limited purposes described there.
• No sale, no cross-context behavioral advertising. We do not sell your personal information for money or other valuable consideration, and we do not share it for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act.
• Legal and safety disclosures. We may disclose information if we believe in good faith that disclosure is necessary to (i) comply with applicable law, regulation, or legal process; (ii) protect the rights, property, or safety of RingTime, our users, or the public; (iii) detect, prevent, or address fraud or security issues; or (iv) enforce our Terms of Use.
• Business transfers. If RingTime is involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction. The receiving entity will be bound by terms at least as protective as this Privacy Policy.
• With your direction. We will share information at your request, for example, when you choose to share a show schedule or result with a teammate.

8. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Account information is retained until you delete your account.

Account deletion and grace period. When you request account deletion, your account is first marked for deletion and retained for a thirty-day grace period during which the deletion can be cancelled. After the grace period, your account record is permanently deleted from our active systems. Some information, including audit logs, payment-processor records held by our payment providers, and routine backups, may persist beyond this period as described elsewhere in this policy.

Audit logs. Records of significant account activity (for example, sign-ins, subscription changes, and deletion requests) are retained in audit logs for up to seven years for security, fraud-prevention, and legal-compliance purposes. These records survive deletion of your account.

Upstream-processor retention. Payment processors and subscription-management providers retain their own records of transactions and customer relationships after your RingTime account is deleted, in accordance with their own retention policies and applicable tax and financial-regulation requirements.

Device push tokens. Device push tokens are retained as long as needed to deliver notifications to your device and may persist in our systems and routine backups after your account is deleted.

Profile photos and uploaded media. Profile photos and other media you upload may persist in storage and routine backups for a period after your account is deleted.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a security incident affecting your personal information, we will notify you and applicable regulators as required by law.

10. Your Rights & Choices

To exercise any of the rights described in this section, submit a request through our online intake form at /privacy/request or email support@ringtimeapp.com. We will respond within the time frames required by applicable law. Identity verification is a precondition to fulfillment of any access or deletion request. Before acting on a request, we will verify your identity through a reply from the email address on the account or other reasonable means. We will not deny you service or charge you a different price because you exercised these rights.

11. Children’s Privacy

The Service is intended for individuals who are at least 13 years of age. The Service is not directed to children under 13 within the meaning of the Children’s Online Privacy Protection Act (COPPA), and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, or if an account is identified as belonging to a child under 13, we will terminate the account and take steps to delete the associated personal information promptly. Parents or guardians who believe a child has provided us with personal information may contact us at support@ringtimeapp.com.

12. International Data Transfers

RingTime is based in the United States, and your information is processed in the United States. If you access the Service from the European Economic Area, the United Kingdom, Switzerland, or another jurisdiction with different data-protection laws, your information will be transferred to and processed in the United States. Where required, we rely on the European Commission’s Standard Contractual Clauses (and the UK International Data Transfer Addendum where applicable) as the lawful mechanism for such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version is identified by the “Last Updated” date at the top of this page. If we make a material change, we will give you advance notice through the Service and, where required, ask you to reconfirm your cookie consent. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: